Apple Apps Store For Mac

Try these steps if you can't connect to any of these apps:

  1. Apple App Store Not Working Macbook Air
  2. Apple Free Apps Store
  3. Apple App Store For Mac Pro

Find an Apple Store and shop for Mac, iPhone, iPad, Apple Watch, and more. Sign up for Today at Apple programs. Or get support at the Genius Bar.

Check the system status page

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Check Apple’s System Status page to see if there’s an outage for a service in your country or region.

Make sure that your device is connected to the Internet

Use any Internet browser to connect to any website. If nothing loads, use another device on the same network to see if it can connect to any website. If no other devices can access the Internet, turn off your Wi-Fi router, then turn it on again to reset it. If you still can’t connect to your Wi-Fi network, contact your Internet provider for more help. If only your first device can’t connect to the Internet, get help with Wi-Fi on your iPhone, iPad, or iPod touch, Apple Watch, Apple TV, or Mac.

If you use cellular service to connect to the Internet on your iPhone or iPad, make sure that you have cellular data turned on for the app that you're using. To do this, open the Settings app, tap Cellular, then turn on Cellular Data.

Update your software

Update to the latest version of iOS or iPadOS, macOS, tvOS, watchOS, or software for your non-Apple device. Then try to connect again.

Check the date and time

Make sure that the date and time on your device are set correctly for your time zone.

On your iPhone, iPad, iPod touch: Open the Settings app. Tap General, then tap Date & Time. Get more help with date and time.
On your Mac: Open System Preferences, then choose Date & Time.
On your Apple TV: Go to Settings > General > Date and Time.

If the date and time are incorrect, update them or turn on the option to set date and time automatically.

If you see a different connection alert message

Use the steps above if you see one of these error messages:

  • 'Cannot connect to the iTunes Store. An unknown error has occurred.'
  • 'We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later.'
  • 'Could not connect to the iTunes Store. Make sure your network connection is active and try again.'
  • 'We could not complete your iTunes Store request. The network connection could not be established. There was an error in the iTunes Store. Please try again later.'

Related topics

  • If you're connected but you can't download content, change your Apple ID password. You might have to sign out and sign in again. If you're asked to verify your payment information, make sure that all payment details match what's on file with your financial institution.
  • If you're connected but you can't download or update apps, pause and restart the app download or restart your device.
  • Learn what to try if you also see pop-ups in Safari on your Mac.
  • Learn what to do if you see error -45054 on your computer.
  • With iTunes for Windows, check to see if you turned on third-party security software or Windows Firewall.
  • If you’ve tried all of the above steps and you still can’t connect, contact Apple Support.

Store availability and features might vary by country or region. Learn more about what's available in your country or region.

We review all apps and app updates submitted to the App Store in an effort to determine whether they are reliable, perform as expected, respect user privacy, and are free of objectionable content. As you plan and build your app, use these guidelines and resources to help your app approval go as smoothly as possible.

Preparing apps for review

Get familiar with the App Store Review Guidelines, Apple Developer Program License Agreement, and learn more about submitting your app for review.

App Store Review Guidelines

Before you submit your app, it’s important to become familiar with the technical, content, and design criteria that we use to review all apps outlined in the App Store Review Guidelines.

Apple Developer Program License Agreement

The Apple Developer Program License Agreement details your obligations and responsibilities for the use of Apple software and services. The latest agreement can be found on the Terms and Conditions page.

Providing App Review information

If your app requires specific settings, user account information, or special instructions, include these details in the App Review Information section of App Store Connect. If you don’t include this information, the app review process may be delayed and your app could be rejected.

For more details, see App Store Connect Help.

Review status

Once you’ve submitted your app for review, you can view its status in the My Apps section of App Store Connect or on the App Store Connect App for iPhone and iPad. Review times may vary by app. On average, 50% of apps are reviewed in 24 hours and over 90% are reviewed in 48 hours. If your submission is incomplete, review times may be further delayed or your app may be rejected. Once your app has been reviewed, its status will be updated and you will be notified.

For more details, see App Store Connect Help.

Mac app store download

Avoiding common app rejections

We’ve highlighted some of the most common issues that cause apps to get rejected to help you better prepare your apps before submitting them for review.

Crashes and bugs

You should submit your app for review only when it is complete and ready to be published. Make sure to thoroughly test your app on devices running the latest software and fix all bugs before submitting. For apps already on the App Store that may have minor guideline issues, bug fixes can be approved as long as there are no legal concerns.

Broken links

Apple Apps Store For Mac

All links in your app must be functional. A link to user support with up-to-date contact information and a link to your privacy policy is required for all apps.

Placeholder content

Finalize all images and text in your app before sending it in for review. Apps that are still in progress and contain placeholder content are not ready to be distributed and cannot be approved.

Requesting Permission

When requesting permission to access user or usage data, you should clearly and completely describe how your app will use the data. Including an example can help users understand why your app is requesting access to their personal information.

If your app’s code references one or more APIs that access sensitive user data, the app’s Info.plist file should contain a $!{infoPlistKey} key with a user-facing purpose string explaining clearly and completely why your app needs the data. All apps submitted to the App Store that access user data are required to include a purpose string.

Inaccurate screenshots

App Store screenshots should accurately communicate your app’s value and functionality. Use text and overlay images to highlight your app’s user experience, not obscure it. Make sure app UI and product images match the corresponding device type in App Store Connect. This helps users understand your app and makes for a positive App Store experience.

Incomplete information

Enter all of the details needed to review your app in the App Review Information section of App Store Connect. If some features require signing in, provide a valid demo account username and password. If there are special configurations to set, include the specifics. If features require an environment that is hard to replicate or require specific hardware, be prepared to provide a demo video or the hardware. Also, please make sure your contact information is complete and up-to-date.

Substandard user interface

Apple places a high value on clean, refined, and user-friendly interfaces. Make sure your UI meets these requirements by planning your design carefully and following our design guides and UI Design Dos and Don’ts.

Apple App Store Not Working Macbook Air

Web clippings, content aggregators, or a collection of links

Your app should be engaging and useful, and make the most of the features unique to iOS. Websites served in an iOS app, web content that is not formatted for iOS, and limited web interactions do not make a quality app.

Repeated submission of similar apps

Submitting several apps that are essentially the same ties up the App Review process and risks the rejection of your apps. Improve your review experience — and the experience of your future users — by thoughtfully combining your apps into one.

Misleading users

Your app must perform as advertised and should not give users the impression the app is something it is not. If your app appears to promise certain features and functionalities, it needs to deliver.

Not enough lasting value

Apple Free Apps Store

If your app doesn’t offer much functionality or content, or only applies to a small niche market, it may not be approved. Before creating your app, take a look at the apps in your category on the App Store and consider how you can provide an even better user experience.

Contacting Us

Apple App Store For Mac Pro

You can contact us to get details on your app’s status, ask for clarification on a rejection, appeal a rejection, request an expedited review, suggest guideline changes, and more.

Resolution Center

If your app has been rejected, the Resolution Center in App Store Connect provides more information, including any specific App Review Guidelines that your app did not follow. You can access the Resolution Center on the App Summary or Version Details pages in App Store Connect.

App Review Board

You have the option to appeal the rejection of an app if you believe that the functionality or technical implementation was misunderstood. Submit additional details to the App Review Board to help them determine if your app should be reconsidered.

Help improve the App Review Guidelines or identify a need for clarity in our policies by suggesting guideline changes. Your suggestions will be taken into consideration by App Review.

Expedited App Review

You can request the review of your app to be expedited if you face extenuating circumstances, such as fixing a critical bug in your app or releasing your app to coincide with an event you’re directly associated with.

When submitting an expedited review to fix a critical bug, include the steps to reproduce the bug on the current version of your app. For apps associated with an event, we recommend you plan and schedule the release of your app in App Store Connect. However, if your app is still in review and the launch of your event is quickly approaching, you can request to have your app review expedited. Make sure your request includes the event, date of the event, and your app’s association with the event.

Expedited reviews are granted on a limited basis and we cannot guarantee that every request will be expedited.

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